Time capture specialist Rekoop has announced further success in the professional services market with the signing of leading environmental consultancy Redhills.

Redhills has chosen to deploy Rekoop across its nationwide team of 250 staff, including its 140 strong team of surveyors, analysts and field engineers to enhance the management of resourcing and performance, as well as more accurately gauge the costs of service delivery.

Rekoop’s ability to integrate with a number of key business systems, including its ERP system Sage and vehicle tracking applications, will generate a 360° view of the business in real-time: tracking 140 individuals making multiple site visits in a day, often across multiple contracts. Monitoring resource utilisation proactively will enable Redhills to deploy its surveyors and site teams more efficiently, thereby further improving customer service. Time and productivity data will also allow better analysis of the costs and value of projects and contracts.

Robert Patterson, Finance Director, Redhills, explains: “To more objectively determine how we are performing on jobs, from both a service and profit perspective, we need to capture the time spent by our site staff on each job and each component of the job. Rekoop will bring all this data together and afford us a single unified view of performance; the resultant visibility will make it easier for us to keep resources closely aligned with client requirements and to assess the true costs of contract delivery. The degree of insight and business intelligence that Rekoop will afford us will be pivotal in keeping Redhills client-centric and competitive in a highly price sensitive market. Redhills is constantly striving to continuously improve its business and client service and investments in carefully selected technology helps to facilitate this. ”

Phil Wedgwood, CEO, Rekoop, adds: “We’re seeing a growing trend amongst those managing complex networks of sites and contracts on behalf of clients to be able to get to this 360° view on operations. When you’re using a variety of systems to support a large mobile workforce, getting that bird’s eye view can be nigh on impossible; Rekoop allows you to build that view based on time but integrating other data sources to give you a comprehensive record of activity. And as it all happens invisibly, without any extra burden placed on staff, there’s no risk of the sort of user pushback that can so easily derail IT projects.”

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